RETURN POLICY
At ENAZ, customer satisfaction is our priority. We understand that there may be situations where you need to return a product. This Return Policy outlines the conditions and procedures for returning eligible items purchased from our store.
Customers may request a return within 7 days of receiving their order. To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags, labels, accessories, and packaging intact. Products that have been worn, altered, damaged by the customer, or returned without original packaging may not be accepted.
Returns may be accepted in cases where the customer receives a defective product, a damaged item, an incorrect product, or an item significantly different from what was ordered. Customers are encouraged to inspect their orders immediately upon delivery and report any issues as soon as possible.
To initiate a return request, customers should contact our support team with their order details and a clear explanation of the issue. Photographic evidence may be requested to verify product defects, damage, or incorrect shipments before approval is granted.
Once the return request has been reviewed and approved, customers will receive instructions regarding the return process. Returned items must be packaged securely to prevent damage during transit.
Please note that products purchased during clearance sales, promotional campaigns, special discounts, or limited-time offers may not be eligible for return unless the product received is defective, damaged, or incorrect.
After the returned item has been received and inspected, our team will determine whether it meets the return eligibility requirements. Approved returns will be processed according to our store policies and applicable procedures.
ENAZ reserves the right to refuse any return request that does not comply with the terms and conditions stated in this policy.
Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been worn, washed, or altered.
- Items without original tags or packaging.
- Products damaged due to customer misuse.
- Clearance or sale items (unless defective or incorrect).
- Customized or personalized products.
Contact Information
Email:
enazoffical09@gmail.com
Phone:
0340 8090336
Address:
House 151, Street 6, Block C, Media Town, Islamabad, Pakistan
Thank you for shopping with ENAZ. We value your trust and remain committed to providing high-quality products, exceptional customer service, and a reliable shopping experience.