Shipping & Returns
At ENAZ, we are committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Returns Policy explains how orders are processed, shipped, delivered, and handled in the event of a return request.
Shipping Information
We carefully process all orders to ensure products arrive in excellent condition. Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Once your order has been shipped, you may receive shipping updates through the contact information provided during checkout. Delivery times may vary depending on your location, courier services, weather conditions, and other factors beyond our control.
While we strive to meet estimated delivery timelines, ENAZ cannot guarantee exact delivery dates and is not responsible for delays caused by shipping carriers or unforeseen circumstances.
Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or failed deliveries.
Order Tracking
Once your order is dispatched, tracking information may be provided when available. Customers can use this information to monitor the progress of their shipment until delivery.
If you experience any issues with tracking or delivery, please contact our customer support team for assistance.
Returns
Customer satisfaction is important to us. If you receive a defective, damaged, or incorrect item, you may request a return within 7 days of receiving your order.
To qualify for a return, products must:
Be unused and unworn.
Include all original tags and packaging.
Be returned in their original condition.
Be accompanied by proof of purchase.
Return requests submitted after the eligible return period may not be accepted.
Exchange Requests
If you wish to exchange an item due to sizing issues, defects, or incorrect products received, please contact our support team within the specified exchange period.
All exchange requests are subject to product availability and policy approval.
Non-Returnable Items
The following items may not be eligible for return or exchange:
Worn or used products.
Washed or altered items.
Products without original tags or packaging.
Customized or personalized products.
Clearance, promotional, or sale items (unless defective or incorrect).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us immediately with your order details and clear photographs of the product. Our support team will review the issue and provide appropriate assistance as quickly as possible.
Contact Information
Email:
enazoffical09@gmail.com
Phone:
0340 8090336
Address:
House 151, Street 6, Block C, Media Town, Islamabad, Pakistan
Thank you for choosing ENAZ. We appreciate your trust and remain committed to delivering premium fashion products, dependable shipping services, and excellent customer support.